Dashboard for complaints
under review
J
Jonathan Gayther
- Make it possible to search on patient name/dob/clinical system reference/nhs number - the system is currently very clunky
- Possible to show all tickets related to single patient in one view
ie this will show all tickest related to same compliant from one patient
- make it exportable to excel so it will fit in with NHS K01b complaint categories
- Add a field that will allow it to be categorised using NHS categories prior to export
- Provide a field that will allow us to indicate if upheld, not upheld, partially upheld,
I am attaching the NHS complaint categories that can be found at
G
Gareth Daine
marked this post as
under review
T
Tamsin Rudolph
Hi Jonathan,
Thank you for taking the time to share such detailed suggestions — it’s great to have input that clearly considers both usability and alignment with NHS standards.
Because this request involves sensitive patient information, there are additional considerations to ensure we remain fully compliant with industry standards and data protection requirements. We’ll review your ideas with our SIRO and development team to explore what’s possible and how these features could be implemented in a way that’s secure and beneficial for all our customers.
Your feedback is really valuable, and we appreciate you taking the time to set this out so clearly.
Tamsin
Head of Sales & Marketing